FAQs

How do you ship?

We use FedEx for all domestic shipping. USPS delivery is available upon request. There are additional charges for upgraded shipping, please contact us for a quote: (800) 556-5572.

Do Dr. Comfort Shoes Automatically Come with Inserts?

Dr. Comfort shoes do not automatically come with inserts. Upon ordering you will need to make your selection where applicable. Contact our customer support for more information or assistance 800-556-5572.

Note: Prices available on Dr. Comfort price list – these can only be requested by a provider. We cannot process a shoe modification order for a Retail customer.

Can I order custom inserts and shoe modifications online?

No, to order please call customer service (800) 556-5572

How Do I Check the Status of My Order?

You can check the status of your order by logging into your account . Or, submit a form for more questions http://djoglobal.force.com/DrComfortHelp

What Shoes Are Discontinued?

Please contact Customer Care for a full list of discontinued shoes.

How Do I Purchase Shoe Displays? How Do I Purchase Displays?

To purchase a shoe tree or shoe displays, please call Customer support: (800) 556-5572.

Who Is My Rep?

To find out who your rep is, please contact our customer support 800-556-5572

How Do I Get a Copy of a Packing Slip or Invoice?

You can obtain a copy of a packing slip or invoice online. Please log into your account and view order/invoice history.

What’s Dr. Comfort’s Return policy?

For more information on our return policy, please click here.

What’s Dr. Comfort’s Freight policy?

For more information on Dr. Comfort’s freight policy, please click here.

Can I Buy Bracing, Walker or Boots on the Dr. Comfort Account?

To purchase bracing, walkers or boots, please visit our sister site here.

What Do I Need in My Patient’s File to Bill Medicare?

Use our “Check 7” Documentation for Therapeutic Shoes and Inserts. Download “Check 7”.

This document is meant to assist qualified healthcare professionals with the documentation required for Medicare reimbursement for therapeutic shoes and inserts. It is not meant to be comprehensive.

Providers are responsible for understanding and adhering to all Medicare guidelines and requirements.

What is the NDC # (National Drug Code)?

You can find the NDC code on the product page.

What are Billing Codes for Medicare Reimbursement?

You can find the HCPCS codes on the product page.